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All products carry a 12 month warranty unless otherwise stated, please check the default warranty information above.
RTB (Return to Base) means the buyer pays for returning goods to us, we will repair or replace the faulty products at our discretion. Refunds will be given only if a replacement is not available. Warranties are not transferable beyond the original buyer. Your warranty begins from the original date of purchase. If you receive a replacement product under warranty it is covered by the original warranty, it does not come with a new warranty.
Warranty does not cover unauthorized repairs, incorrect assembly, misuse, abuse or use of a product for which it was not designed. If your product requires an electrican to install it and you cannot provide the EWRB number of that electrican warranty cover will be declined. The CGA does not apply for goods used commerically, warranty cover may also be declined in cases where goods are used commerically and we have not been notifed of this.