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Terms and conditions for Auckland deliveries with installation service

Delivery and installation service is available in the Auckland metro and greater Auckland region on selected products.

Business day service only, no weekend services operate

The service includes delivery, installation and removal of the old item for disposal. 

There are 2 different service levels relating to different products sold and there are different rates depending if you are located in the metro region or outside metro region. Please click here to view a map of the Auckland metro region, anything beyond the red boundry is considered outside our metro coverage. 

Dishwashers and Washing machines can be installed by our delivery staff under the following terms and conditions:  

Delivery and installation covers delivery to your property for basic plug and play installations. The driver will deliver the product, remove your old item and fit the new item in place. He will remove all packaging and take the old item away for disposal. 

Please note, basic plug and play installations only are provided. Plug and play is the simple removal of the old item and direct installation of the new item. Should you need modifications to cabinetry or holes made for hose pipes, wall mounting for driers, extra electrical wiring or any other modifications that needs to be made over and above plug and play you will need to organise the suitable tradesperson to carry out this work. 

It is important to note that due to health and safety regulations our staff will not attempt any delivery they feel is unsafe. You must notify staff in advance of any stairs or hazards that need to be considered prior to delivery. Should we attempt delivery only to find we have not been made aware of stairs or other hazards prior to arrival your delivery may not complete and an additional fee may apply for extra staff to enable the delivery to be completed safely. 

Ovens, cooktops and stoves are installed by our licensed technical staff under regulations provided by the electrical workers regerstration board. (EWRB) 

The installer will generally only provide plug and play installations. Plug and play is the simple removal of the old item and direct installation of the new item. Should there be modifications or cutting required to fit your new products, the installer has the right to decide if he is willing to undertake this work or not at the time of installation. Should staff not be willing to undertake any cutting or modifications required to install the product you have purchased you will be required to make other arrangements or have a suitable tradesperson or cabinet maker complete these modifications prior to our installer completing the job. There will be no refunds or partial refunds of the installation fee due to such circumstances. 

A certificate of compilance is completed and recorded in our database for all electrical installations, a copy for your records can be requested via email at any time by contacting: [email protected] along with your sales invoice number.