More information about our products

Frequently Asked Questions

Are some of your products really "Brand New"?

Yes they sure are! These products are in brand-new condition, in original packaging (or is a display model) from the manufacturer.  These products are covered by the manufacturers warranty. In many cases, you can purchase an extended warranty for additional peace of mind.

The packaging on these new products has been damaged in some way, which means ‘normal’ retail stores won’t accept them.  We know that our customers aren’t bothered by a bit of a scuff or a tear in the box, and will probably get rid of the packaging anyway.  This is why we are happy to pass on the savings to our customers by offering these products at a lower price.  These products have never been used and are covered by a One Year Appliance Outlet warranty.

Sometimes during transit, products can get a bit of a scratch or dent which makes them perfectly imperfect. Our clever technicians thoroughly test all these products, ensure they still work perfectly, but just have some cosmetic damage. This is made clear in the description and priced accordingly. These products have never been used and are covered by a One Year Appliance Outlet warranty.

These products have been previously used for a short period of time, and then returned to another retailer after a fault has been found. The product has then been fixed or mended by one of our team of service technicians, and returned to it’s former glory. If some minor wear and tear is apparent, this is made very clear in the description, and the price is adjusted accordingly. These products are covered by a One Year Appliance Outlet warranty.

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